reside. Many have lived at the marina since it opened. "They are a great group of people," Ann said. "They really take care of each other." The liveaboard community has access to the in-dock pumpout system, heated winter water, sewer lines that connect to the city of Boston's sewer system, and snow removal is provided during the harsh winter months. The marina offers around the clock security, with cameras and an after-hours security telephone number. All gangways have locked gates and guests must use their key fobs to enter or leave the marina. During the busy season, two overnight security guards walk the property when the marina staff leaves for the day.
Building Relationships
Establishing long-lasting relationships with their customers is extremely important to the staff at Charlestown Marina. Building this trust extends through monitoring customer satisfaction and open communication with all guests. In addition to face-to-face communication with customers, the owners monitor online reviews of the marina through their Google profile, Facebook page, and industry websites such as Marinas.com, where the marina holds a 4.7-star rating. Jones said the reviews provide feedback on the experience they are providing for their guests, which allows them to assess what they are doing well and what needs improvement. For the 2022
Boaters at Charlestown Marina have a front-row seat to annual events that take place within Boston Harbor. Marina Dock Age March 2023 9
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