Employees can submit time-off requests, keep track of their scheduled shifts, and clock in and out through the app. "The When I Work app replaces paper copies of schedules and allows for real time scheduling modifications and instant communication of any changes or opportunities for additional shifts," said Daniele. "This is even more important in our marina business, which is so weather dependent." The apps became a critical component of business operations this year, when COVID-19 led to social distancing guidelines and a whole new set of rules and regulations. Daniele said daily communication with the marina staff was much easier thanks to the apps. "The ability to communicate in general without having to have in person contact is critical right now," he said.
Ocean Havens, which operates five marinas in the New England area, uses Marina Master, a marina management software solution, to manage its properties. "We needed to find a system that could handle the very high volume of reservations that we deal with in a season. We wanted the system to be as "future proof" and flexible as possible and Marina Master has exceeded in all of our expectations," said Kevin Lussier, regional manager for Ocean Havens. Marina Master offers a variety of modules and functionalities that allow marina operators to run every aspect of the business. Marina owners, managers and staff are able to manage and control operations off-site or from the comfort of their own home, which has become a necessity during the pandemic. The personalized interface enables them to inspect marina property in real time, manage berth occupancy, reservations, invoicing and agreements on a mobile app. Marina staff can communicate with customers via the app, email or text messaging. Inquiries, quotes, invoicing and contract signatures can be processed easily and swiftly through their mobile device. "The marina management solution is flexible enough to adapt to a marina's needs and trends. Marina Master will boost their competitive advantage and improve their reputation among existing and potential customers," said Tone Britovsek, M.Sc., president and owner of Marina Master. DockMaster is another software platform that has been serving the marine industry for over 35 years. DockMaster's flexible system allows marinas to properly manage wet slips, rack storage, yard and winter storage, moorings and other cyclical billing items. The marina management system allows marinas to track every aspect of operations including customer movement history, slip availability and revenue. Boaters are able to book slips and submit payments online, which streamlines the entire reservation process. DockMaster also has a partnership with Shopify, which allows marinas to open their own online store so customers can order parts and items online. The company is also preparing to unveil DM Pay, which will enable marinas to email invoices and statements to their customers with a simple click and pay process. This will help speed up the accounts receivable process and eliminate the need to meet face-to-face with customers who come into the office to pay a bill. This is exceptionally helpful for customers and marinas as they navigate through the social distancing guidelines enacted due to
46 Marina Dock Age November/December 2020 DockMaster allows marinas to manage the entire reservation process all in one location. Marina Master allows marina operators to keep track of occupancy statistics for slips, reservations, dry storage, etc. Boaters are able to reserve slips directly through the Marina Master software platform. Marina operators can keep track of revenue through Marina Master's marina management software program. The DockMaster mobile app allows marinas to manage operations from the facility or off- site.Previous Page